Privacy Policy

Last Updated: October 5, 2026

Atlas Service

Atlas Service Group LLC (“Atlas Service Group,” “we,” “us,” or “our”) provides junk removal and hauling services throughout Southern Indiana and the Kentuckiana area. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit atlas-servicegroup.com, request an estimate, schedule or receive services, or communicate with us.

1. Information We Collect

We collect information you provide when you contact us, submit a website form, request an estimate, schedule a service, make a payment, or otherwise communicate with our business. Depending on your interaction with us, this information may include:

  • Your name, email address, and telephone number.

  • Your business name, billing address, and service or pickup address.

  • Scheduling preferences and instructions needed to access the service location.

  • Descriptions, photographs, or videos of items to be removed or work to be performed.

  • Estimates, invoices, payment records, and service history.

  • Messages, questions, feedback, and other information you choose to provide.

We may receive information from someone authorized to arrange services on your behalf, such as a property manager, family member, or business representative, or from a platform through which you contact us.

Our website host and any enabled analytics tools may automatically collect technical information about your visit, including your IP address, browser type, device information, referring website, pages viewed, and the date and time of your visit.

Please provide only information relevant to your request. Do not submit Social Security numbers, full payment card details, medical records, or other sensitive personal information through ordinary contact forms, email, text messages, or social media.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and prepare estimates.

  • Schedule, coordinate, and perform services.

  • Communicate about appointments, arrival times, pricing, and service updates.

  • Process payments and maintain invoices and business records.

  • Address questions, complaints, or disputes.

  • Maintain and improve our website and customer service.

  • Protect against fraud, unauthorized activity, and misuse.

  • Meet applicable legal, accounting, and insurance requirements.

  • Send promotional communications when permitted by law and consistent with your communication preferences.

3. How We Share Your Information

We may share information with employees, contractors, and service providers who need it to perform work for Atlas Service Group or fulfill your request.

These providers may include website hosting companies, contact form and scheduling providers, customer management systems, email and text messaging providers, payment processors, and professional advisers. We limit disclosures to information reasonably needed for the relevant purpose.

We may also disclose information:

  • To insurers or professional advisers when addressing a claim or dispute.

  • When required by law, a court order, or other valid legal process.

  • When reasonably necessary to protect safety, prevent fraud, or defend our legal rights.

  • In connection with a sale, merger, or reorganization of our business, subject to applicable law.

  • With your permission or at your direction.

We do not sell or rent your personal information or provide customer information to third parties for their own marketing purpose.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate website features, remember preferences, and measure website traffic and performance.

When enabled, analytics providers may receive technical and usage information, such as your IP address, browser and device details, and activity on our website.

You can manage, block, or delete cookies through your browser settings. Blocking certain cookies may affect how some website features function.

5. Telephone Email and Text Communications

When you contact Atlas Service Group or request services, we may use the contact information you provide to respond and communicate about your request. These communications may include estimates, scheduling confirmations, arrival updates, invoices, and service follow-up.

Providing a telephone number for a service inquiry does not automatically enroll you in an automated promotional text messaging program. We obtain any consent required by applicable law before sending promotional text messages.

You may unsubscribe from promotional emails through the unsubscribe option provided in the message or by contacting us. To stop text messages, reply requesting that we stop or contact us using the information below. Your mobile carrier’s message and data charges may apply.

Mobile telephone information and text messaging consent records are not sold or disclosed to third parties or affiliates for their own marketing or promotional use. Providers that support delivery and administration of our messages may process this information on our behalf, and disclosures required by law remain permitted.

We may retain limited information about your communication preferences to honor your choices. If necessary, we will coordinate essential service information through another available communication method.

6. Photographs and Videos

Photographs or videos you provide, or that we take while performing a service, may be used to prepare estimates, plan work, document services, or address questions and disputes.

Please avoid including people, personal documents, or unrelated private information when submitting photographs or videos.

We will request your permission before using photographs or videos from your property on our public website, social media pages, or in advertising. Submitting images for an estimate or agreeing to a service does not automatically authorize their public use.

7. Payment Information

If you make an electronic payment, your payment provider processes the information needed to complete the transaction under its own privacy policy.

Atlas Service Group may receive billing details, transaction confirmations, payment status, and other information needed to maintain records or address payment questions.

Please do not send full payment card numbers or bank account credentials through ordinary website inquiry forms, email, text messages, or social media.

8. Information Security and Retention

We use reasonable safeguards appropriate to the information we handle to protect against unauthorized access, use, alteration, or disclosure. No method of electronic transmission or storage is completely secure.

We retain personal information for as long as reasonably needed to fulfill the purposes described in this policy, maintain required business records, resolve disputes, and honor communication preferences. Retention periods depend on the information involved, our business needs, and applicable legal requirements

9. Your Choices and Privacy Rights

You may contact us to ask about personal information we hold about you, request a correction or deletion, or update your communication preferences. Some information may need to be retained for legal, accounting, or other permitted business purposes.

Where an applicable privacy law covers our business and your request, you may have rights to:

  • Confirm whether we process your personal information and access that information.

  • Correct inaccurate personal information.

  • Request deletion of personal information.

  • Obtain a portable copy or summary of personal information, as provided by applicable law.

  • Opt out of the sale of personal information, targeted advertising, or profiling used for decisions with legal or similarly significant effects.

These rights are subject to the applicable law and its exceptions.

To submit a privacy request, email atlas1servicegroup@gmail.com with the subject “Privacy Request” or call (812) 502-5030. Describe your request and provide enough information for us to locate the relevant records.

We may take reasonable steps to verify your identity before providing, correcting, or deleting information. We respond within the time required by applicable law and do not unlawfully discriminate against individuals for exercising protected privacy rights.

If we decline a request covered by applicable law, you may appeal by emailing the same address with the subject “Privacy Appeal” and explaining why you believe the decision should be reconsidered. We will explain our decision and, where required, provide information about contacting the appropriate state attorney general if your appeal is denied.

10. Third Party Websites and Services

Our website may contain links to, or embedded features from, other companies, including maps, videos, review platforms, payment services, and social media platforms.

Those companies may collect information under their own privacy policies. This Privacy Policy describes Atlas Service Group’s practices and does not govern the independent practices of third party websites or services. Please review their policies when using those services.

11. Changes to This Privacy Policy

We may update this Privacy Policy as our business practices, website features, or legal requirements change. Updates will be posted on this page with a revised “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent before making a material change.

12. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Atlas Service Group LLC

Email: atlas1servicegroup@gmail.com

Phone: (812) 502-5030

Website: atlas-servicegroup.com

Based in Southern Indiana and serving the Kentuckiana area.